The live sessions are hosted on Zoom, and if you are not familiar with how to use Zoom, this page will provide some helpful tips and tricks.
Please watch the following videos if you are unfamiliar with how to use Zoom. If you are already comfortable with Zoom, please review the rest of the content on this page, including the CENTER agreement.
Video: Zoom Audio and Video Basics
2:40
In this video, you will learn how to setup your audio and video for Zoom.
Video: Basic In-Meeting Navigation
4:07
In this video, you will learn how to navigate all of the features of Zoom. Note that not all features will be used in your live session.
Video: Joining a Zoom Meeting
3:30
In this video, you will learn the various ways to join a Zoom meeting.
Pop-ups
Depending on how you set up your internet browser, you may be blocking pop-ups. Blocking pop-ups is a great way to avoid ads and other unwanted content from clogging up your screen. In some cases, such as using Zoom, pop-ups are necessary for Zoom to open.
You should add two websites:
https://zoom.us
https://numi-u.numinus.com
To learn how to allow pop-ups for a specific website, please follow these instructions depending on your browser you normally use.
It is highly recommended to download the Zoom app on your computer, mobile device, or tablet. If you use Zoom in your browser (like Google Chrome, Firefox, Safari, Microsoft Edge), you may not have access to all features and may be more likely to encounter technical difficulties.
Audio and Video Quality
As part of our live sessions, you should always have your camera turned on. A big part of our curriculum is developing an awareness of how a client is responding to challenging or positive moments during therapy by observing verbal and non-verbal cues. Ensuring that everyone's camera is turned on for the live sessions gives everyone an opportunity to practice observing these features in addition to helping to contribute to a positive learning environment.
To ensure your audio quality is sufficient to allow everyone to hear you effectively, please follow these best practices:
Use a wired or wireless headset, headphones, or earbuds with a microphone built in
If using the computer microphone, ensure there is little to no background noise (loud traffic, loud ambient noise like an aquarium, music playing in the background, wind)
Avoid rooms with a lot of reverberation (rooms with a lot of furniture or carpets tend to have less reverberation)
If using a battery-powered microphone, ensure that you have at least 3 hours of battery life
Test your audio to hear how loud or quiet you sound
You can test your audio quality in the Zoom app.
To ensure your video quality is sufficient to allow both everyone to see you and to be able to see everyone else (including the slide deck), please follow these best practices:
If possible, use a wired connection (ethernet) instead of wifi
If using wifi, a home or office wifi network is typically better than a public access wifi
If using wifi, the closer to the router you are, the faster your speed will be. If a wall is blocking the wifi, denser materials (like rock or concrete) tend to cause slower speeds than wood or drywall
If there are others using your internet and you normally notice the speed is slower when more people are using the internet, kindly ask others using your network to avoid playing games, watching videos, or doing large downloads or uploads while you're on a video call.
Under bandwidth requirements, take a look at the speeds where it says group video calling for 720p HD video. These are the minimum required internet speeds to be able to use or see video in Zoom. Check your internet speed to see if it is higher or lower than this amount. You can check your internet speed by doing a Speed Test.
Video: How to Rename Yourself in a Zoom Meeting
m:ss
Please ensure that you change your name when you enter the Zoom meeting every time, especially if you are sharing your computer or tablet with someone else in your household. You should include your first name, last name, and your pronouns in brackets to help the facilitators easily identify everyone. For example: Homer Simpson (he/him).
